Frequently Asked Questions – Timeless Jewelry Miami

1. What types of jewelry do you sell?

We offer a curated selection of solid gold (10K, 14K, 18K), sterling silver (.925), and high-quality stainless steel jewelry. Our collection includes Cuban link chains, bracelets, rings, pendants, earrings, and custom designs — with or without stones — made to match any style.

2. Is your jewelry real gold or silver?

Yes! All our gold jewelry is genuine solid gold, silver pieces are authentic .925 sterling silver, and our stainless steel pieces are premium quality. Every product description clearly lists the material.

3. Why do you offer stainless steel jewelry?

Stainless steel is strong, hypoallergenic, and tarnish-resistant, perfect for everyday wear. It’s a more affordable option while still giving a bold, stylish look.

4. Do you make custom orders?

Absolutely! From personalized name pendants to custom Cuban link chains, we can create a piece just for you in solid gold, silver, or stainless steel. Share your idea via our Custom Order Form or contact us directly.

5. Do you offer Cuban link chains made to order?

Yes. Our Cuban link chains can be made to order for your desired length, width, and metal. Production times range from 2–4 weeks depending on the design and material.

6. Do you ship internationally?

Yes! We ship worldwide. Shipping rates and times vary by location. International customers are responsible for any customs fees or import taxes.

7. How long does shipping take?
  • USA Orders: 2–5 business days once shipped.
  • International Orders: 7–21 business days depending on location.

Custom and made-to-order pieces may require additional production time.

8. How can I track my order?

Once your order ships, you’ll get a tracking number by email. You can track your package directly through our website or the carrier’s tracking page.

9. What is your return policy?

For ready-to-ship items, we accept returns within 7 days of delivery if the item is unused and in its original packaging. Custom, made-to-order, and engraved items are final sale.

10. Do you offer warranties?

Yes. All our solid gold, sterling silver, and stainless steel pieces come with a 1-year warranty against manufacturing defects. Normal wear, accidental damage, or improper care are not covered.

11. How should I care for my jewelry?
  • Store pieces in a soft pouch or box when not worn.
  • Avoid direct contact with perfumes, lotions, and harsh chemicals.
  • Clean gold and silver gently with a soft jewelry cloth.
  • Stainless steel can be cleaned with mild soap and water.

We also offer professional cleaning and polishing — contact us for details.

12. Can I pick up my order in Miami?

Yes! Miami customers can arrange local pickup. Just choose “Local Pickup” at checkout and we’ll contact you to schedule.

13. How do I contact you?